Failed videos and credits
We reserve the displayed credits when a video starts. A confirmed failure releases that reservation once, returning the credits to the same balance. This does not refund money to your payment card. While a request is processing or its submission is being checked, its credits remain reserved. Contact support with the video ID instead of submitting the same request again.
Unused packs
You may request a full cash refund within seven days of purchase if the entire purchased pack is unused and none of its credits are reserved by a task in progress. Our voluntary unused-pack policy does not offer proportional refunds for partially used packs. Mandatory consumer rights and payment-provider requirements take priority over these conditions.
Requesting a refund
Use our support form or email support@bulin47video.co. Include your account email, purchase ID and reason. Do not send card numbers, passwords or face photos. We check the payment, pack usage and pending tasks before confirming eligibility. Sending a request does not mean that a refund has been approved or completed.
Quality concerns
AI can change likeness, hands, clothing and movement. A completed video is not automatically refundable because its creative result differs from what you imagined. If a result has a serious technical defect, cannot be played or cannot be delivered, contact us with its video ID for review. Any remedy depends on the evidence and applicable rights.
Cash refunds and payment problems
Approved cash refunds return through the original payment method. Your bank or payment provider determines when the money appears. Associated credits are withdrawn when the payment refund is confirmed. Report duplicate or unauthorized charges promptly; we will investigate without asking for your full card details.
Content restrictions
Blocked or confirmed failed processing does not consume reserved generation credits. Restrictions do not remove statutory rights, but do not create a right to repeatedly submit prohibited material. Our AIGC Use Policy explains restrictions and review requests.
Questions? Contact support@bulin47video.co. Operated by an independent developer.